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Book Summary
New York Times bestselling author Dan Heath explores how to prevent problems
before they happen, drawing on insights from hundreds of interviews with
unconventional problem solvers. So often in life, we get stuck in a cycle of
response. We put out fires. We deal with emergencies. We stay downstream,
handling one problem after another, but we never make our way upstream to fix
the systems that caused the problems. Cops chase robbers, doctors treat patients
with chronic illnesses, and call-center reps address customer complaints. But
many crimes, chronic illnesses, and customer complaints are preventable. So why
do our efforts skew so heavily toward reaction rather than prevention?
- ISBN-13
- 9781982134723
- Language
- English
- Binding
- Hardcover
- Publisher
- Avid Reader Press / Simon and Schuster
- Publishing Date
- 2020-03-03
Upstream: The Quest to Solve Problems Before They Happen
by Dan Heath (Author),
Avid Reader Press / Simon and Schuster (Publisher)
fictionfantasyyoung adultaward winning
Frequently bought together
Total for 3 items₹2402₹3243You save ₹841
Product Specifications
Book Summary
New York Times bestselling author Dan Heath explores how to prevent problems
before they happen, drawing on insights from hundreds of interviews with
unconventional problem solvers. So often in life, we get stuck in a cycle of
response. We put out fires. We deal with emergencies. We stay downstream,
handling one problem after another, but we never make our way upstream to fix
the systems that caused the problems. Cops chase robbers, doctors treat patients
with chronic illnesses, and call-center reps address customer complaints. But
many crimes, chronic illnesses, and customer complaints are preventable. So why
do our efforts skew so heavily toward reaction rather than prevention?
Book Specifications
- ISBN-13
- 9781982134723
- Language
- English
- Binding
- Hardcover
- Publisher
- Avid Reader Press / Simon and Schuster
- Publishing Date
- 2020-03-03