This title is part of the UniversityOfHealthCare/ UniversityOfBusiness
Interactive Training Library, which offers authoritative, clearly written
material in an interactive form for better comprehension and documentation of
completion. Total Quality in Provider Practices is a ground-breaking work that
applies the principles of Total Quality Management to heatlhcare practices in a
manner that is engaging, easy, practical, and sometimes entertaining. The work
consists of four major sections: Part 1 teaches the ideas, history, and
statistics of Total Quality Management and Six Sigma. Part 2 teaches how they
apply to healthcare practices. Part 3 gives examples of the application of Total
Quality Management principles to specific issues, such as patient