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Book Summary
About the Book :
Telephone skills are second nature to most people - and that's the problem. We
make assumptions about the people we're talking to, we're careless and lazy
about what we say and we fall into bad habits. Everyone has been on the
receiving end of poor telephone skills - probably on many occasions - and yet
none of us recognize the faults as our own. The Telephone Skills Coaching Manual
contains ready-to-use sessions for working with individuals or small groups. The
material is designed to enable the trainer or coach to help trainees reflect on
their experiences, share success, learn from failure
- ISBN-13
- 9789380110165
- Language
- English
- Binding
- Paper Back
- Publisher
- Gower
The Telephone Skills Coaching Manual Volume- 1
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Total for 3 items₹1591₹2135You save ₹544
Product Specifications
Book Summary
About the Book :
Telephone skills are second nature to most people - and that's the problem. We
make assumptions about the people we're talking to, we're careless and lazy
about what we say and we fall into bad habits. Everyone has been on the
receiving end of poor telephone skills - probably on many occasions - and yet
none of us recognize the faults as our own. The Telephone Skills Coaching Manual
contains ready-to-use sessions for working with individuals or small groups. The
material is designed to enable the trainer or coach to help trainees reflect on
their experiences, share success, learn from failure
Book Specifications
- ISBN-13
- 9789380110165
- Language
- English
- Binding
- Paper Back
- Publisher
- Gower