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Book Summary
* Telephone skills are second nature to most people - and that's the problem.
We make assumptions about the people we're talking to, we're careless and
lazy about what we say and we fall into bad habits.
Everyone has been on the receiving end of poor telephone skills - probably on
many occasions - and yet none of us recognize the faults as our own.
The Telephone Skills Coaching Manual contains ready-to-use sessions for working
with individuals or small groups.
The material is designed to enable the trainer or coach to help trainees reflect
on their
- ISBN-13
- 9789380110172
- Language
- English
- Binding
- Paper Back
- Publisher
- Gower
- Publishing Date
- 2010
The Telephone Skills Coaching Manual - Vol 2
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Total for 3 items₹1591₹2135You save ₹544
Product Specifications
Book Summary
* Telephone skills are second nature to most people - and that's the problem.
We make assumptions about the people we're talking to, we're careless and
lazy about what we say and we fall into bad habits.
Everyone has been on the receiving end of poor telephone skills - probably on
many occasions - and yet none of us recognize the faults as our own.
The Telephone Skills Coaching Manual contains ready-to-use sessions for working
with individuals or small groups.
The material is designed to enable the trainer or coach to help trainees reflect
on their
Book Specifications
- ISBN-13
- 9789380110172
- Language
- English
- Binding
- Paper Back
- Publisher
- Gower
- Publishing Date
- 2010