DESCRIPTION: In this volume, the initial chapter sets the stage for a context
focus by describing the critical success factors that impact team environments
and how to address those factors. The second chapter focuses on effective change
practices for transforming organizations into effective collaborative systems.
The third chapter examines the fit of support systems with teams, including
management systems and culture. Chapter four ties these system pieces together
in a model that translates the value of team process improvements into financial
terms for strategic decision making. Other chapters focus on team level task
analysis and organizational citizenship behavior, including the complex flow of
leadership in emergency room teams.