About the Book: Never Split the Difference
"This book blew my mind." (Adam Grant, bestselling author of Originals). A
former FBI hostage negotiator offers a new, field-tested approach to
negotiating-effective in any situation. After a stint policing the rough streets
of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a
kidnapping negotiator brought him face-to-face with bank robbers, gang leaders
and terrorists. Never Split the Difference takes you inside his world of
high-stakes negotiations, revealing the nine key principles that helped Voss and
his colleagues succeed when it mattered the most-when peoples lives were at
stake. Rooted in the real-life experiences of