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Service Management
by Bholanath Dutta, B Rose Kavitha (Author),
Ik International Pvt Ltd (Publisher)
Product Specifications
Book Description
Every business house needs some type of service which can be made available only
by the service sector. Thus service management is important not only in the
services sector but also in every business enterprise - enterprise which is also
dealing in physical products and some services being an integral part of
business operations. This aspect focuses on the demand side of services which
encourages service providers to provide quality service. Service industries are
quite varied. The government sector, with its courts, employment services.
hospitals, loan agencies, military services, police and fire departments, post
office, regulatory agencies, and schools, are in the service business. The
private nonprofit sector,
Book Specifications
ISBN-13 9789380578781
Language English
Binding Paper Back
Publisher Ik International Pvt Ltd
Publishing Date 2011
Product Edition 1