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Product Specifications
Book Summary
This first-of-its-kind, comprehensive examination of IT service level management
provides a much-needed framework for implementing and evaluating service level
agreements and helps you avoid common pitfalls.
ISBN-13
9781580530163
Language
English
Binding
Hard Bound
Publisher
Artech House Publishers
Publishing Date
1999-01-01
Product Edition
1st
Service Level Management For Enterprise Networks (Telecommunications Library)
This first-of-its-kind, comprehensive examination of IT service level management
provides a much-needed framework for implementing and evaluating service level
agreements and helps you avoid common pitfalls.