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S-Business Reinventing The Services Organization
by Elena Cantarello, Mark W Hordes (Author),
Dreamtech Press India Pvt Ltd (Publisher)
Product Specifications
Book Description
S-Business provides business leaders of traditional product-centered companies
and existing services organizations with a succinct yet comprehensive blueprint
to understand s-business; determine if it is the correct business approach for
their organization; establish research-based performance benchmarks upon which
to create goals and measure performance; harness best practices on s-business
principles, strategies and methods to guide implementation; and make sound
s-business decisions to meet the evolving needs of customers and clients.
About The Author:
James A. Alexander and Marks Hordes are partners with Alexander Consulting, LLP,
a management consultancy firm and have a wealth of knowledge about service
organizations.
Book Specifications
ISBN-13 9788177224566
Language English
Binding Hard Bound
Publisher Dreamtech Press India Pvt Ltd
Publishing Date 2006
Product Edition 1