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Reorganizing For Customer And Patient Care Library Edition: Change Management, Corporate Culture, And Organizational Structure I
by Daniel Farb (Author),
University Of Health Care (Publisher)
Product Specifications
Book Description
Reorganizing for Customer and Patient Care includes an overview of basic
concepts in administering a customer care program, evaluating your corporate
culture, encouraging your employees, using surveys, and using the internet. The
course structure is many short suggestions and principles followed immediately
by interactive questions and applications. The simple structure makes it
possible for busy healthcare workers to log in and benefit from short,
self-contained units, and practice how they would respond to a situation. This
is useful for all businesses, not just healthcare. The manual accompanying the
CD provides a summary of the major points of the CD in a handy format. 238 pages
on CD. 46
Book Specifications
ISBN-13 9781594910883
Language English
Binding Paper Back
Publisher University Of Health Care
Publishing Date 2004-06-16