Decision makers interested in going beyond their own personal and professional
interests and involving themselves in humanising their organization, community
and society should read Remaking Ourselves, Enterprise and Society. This book is
about adherence to human values at an institutional level, and its starting
point is the belief that human beings have basic goodness, which in turn is
reflected in the desire to be of help to others and to do good. Professor Rao
introduces the Indian concept of 'Spandan' (Heartbeat). Spandan is
operationalized through a process of diagnosis, discovery and development
enabling organizations to achieve an optimal balance between what are defined as
transactional, transformational, and terminal