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Quality Services & Experiences In Hospitality & Tourism
by Kalini Loke (Author),
Jindal Book Service (Publisher)
Product Specifications
Book Description
About the Book : Quality Services and Experiences in Hospitality and Tourism
This book presents the latest perspectives and practices on quality services and
experiences in hospitality and tourism. It offers conceptual discourse,
empirical evidence, application of existing and emerging theories, and considers
the implications of practical findings to extend beyond the academic realm of
service quality, and examine the quality issues of both services provided and
experiences encountered across a wide spectrum of tourism sectors. It provides
new intelligence and contributes to the study of new consumers, as well as
organizations and destinations that serve and host them.
Book Specifications
ISBN-13 9789395806435
Language English
Binding Paper Back
Publisher Jindal Book Service
Publishing Date 2023-01-01
Product Edition 1
Total Pages 168