About the Book: Quality and Performance Excellence
Delivering cutting-edge coverage that includes the latest thinking and practices
from the field, QUALITY AND PERFORMANCE EXCELLENCE, 7e, International Edition
presents the basic principles and tools associated with quality and performance
excellence using relevant, real-world illustrations and examples. The text
thoroughly illustrates how these basic principles and methods have been put into
effect in a variety of organizations. It also illustrates the relationship
between basic principles and the popular theories and models studied in
management courses. Excellent case studies focus on large and small companies in
manufacturing and service industries in North and South America, Europe, and
Asia-Pacific.
About the Author: James