About the Book: Quality Management
Quality management thinking has influenced a revolution in the way organizations
are managed over the past few decades. Idea such as customer focus, ethical
management, continuous improvement, Six sigma,leadership and organizational
learning have all been impacted by and in some cases developed from this
important field. this provides a coherent view of the underlying principles
quality management, and how these relate to practical application in a range of
organizations. This book is designed to provide an overview of the key elements,
important historical context and current debates in the field of quality
management. It aims to give a coherent view of the underlying