The productivity of operations is often improved by using industrial engineering
and operations research techniques. Thus operations management is composite area
and this book is also diverse and cross-functional in characteristic, it links
both manufacturing and the service sectors. On one extreme it is linked with
sales and marketing management and on the other extreme linked to purchase and
material management. These days lean thinking is more prominent and the book
covers many such new concepts and cases of operations management. The present
publication attempts to provide basic reading material for students of
Production and Operation management in MBA, BBA and Engineering Programs. The
chapters relate to the