This book provides library managers with quantitative, qualitative, and
descriptive models for decision-making, management, and planning. It consists of
three major components: the application of standard "workload factors," which
provide the means for estimating staffing requirements to handle identified
workloads; the estimation of workloads, for both library services and technical
processing, based upon data about the populations of users and about materials
acquired; and the assessment of the impact of environments external to the
library (in the institution it serves, in publishing, in the national
information economy), especially as determinants of the workloads.
Dr. Hayes was the Dean of the prestigious UCLA Graduate School of Library and
Information Science.