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Book Summary
About the Book: Marketing of Services
This book deals with the intangibility, perishability and inseparability of the
services and also delineate and discuss the important features such as the
quality aspects of services marketing, gap theory of services marketing, demand
and capacity alignment of services marketing, services pricing and services
promotion with the major emphasis on the management of the human aspects of
services marketing...
About the Book: Marketing of Services
This book deals with the intangibility, perishability and inseparability of the
services and also delineate and discuss the important features such as the
quality aspects of services marketing, gap theory of services marketing, demand
and capacity alignment of services marketing, services pricing and services
promotion with the major emphasis on the management of the human aspects of
services marketing...