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Managing Knock Your Socks Off Service
AMACOM (Publisher)
Product Specifications
Book Description
Today's customers demand service that isn't just beyond the norm, but makes its
mark in their minds and in their hearts. This updated edition of "Managing Knock
Your Socks Off Service" provides readers with up-to-the-minute advice on how
they can create world-class service both in their operations and through their
people, whether they work with customers face-to-face, on the phone, or in
e-space.
Revamped with new examples, stories, and research, and featuring cartoons by
John Bush, the book gives readers practical, proven ways to:
* find and retain service-oriented people
* get to know customers intimately
* build a service
Book Specifications
ISBN-13 9780814473689
Language English
Binding Paper Back
Publisher AMACOM
Publishing Date 2007-05-01
Product Edition 2nd Edition
Total Pages 232