MRP: ₹1649
₹1234
₹ 415 Off
(Incl. of all taxes)
Qty
Buying in bulk?
In stock Only 4 left
Deliver to
- 7-day returns
- Secure payment
- International shipping
- Carefully packed
Get this at ₹ 1172Extra 5% OffAdd items worth ₹999 to the cart & get extra 5% off
Get this at ₹ 1111Extra 10% OffAdd items worth ₹1499 to the cart & get extra 10% off
Book Summary
Today's customers demand service that isn't just beyond the norm, but makes its
mark in their minds and in their hearts. This updated edition of "Managing Knock
Your Socks Off Service" provides readers with up-to-the-minute advice on how
they can create world-class service both in their operations and through their
people, whether they work with customers face-to-face, on the phone, or in
e-space.
Revamped with new examples, stories, and research, and featuring cartoons by
John Bush, the book gives readers practical, proven ways to:
* find and retain service-oriented people
* get to know customers intimately
* build a service
- ISBN-13
- 9780814473689
- Language
- English
- Binding
- Paper Back
- Publisher
- AMACOM
- Publishing Date
- 2007-05-01
- Product Edition
- 2nd Edition
- Total Pages
- 232
Managing Knock Your Socks Off Service
Frequently bought together
Total for 3 items₹1360₹1789You save ₹429
Product Specifications
Book Summary
Today's customers demand service that isn't just beyond the norm, but makes its
mark in their minds and in their hearts. This updated edition of "Managing Knock
Your Socks Off Service" provides readers with up-to-the-minute advice on how
they can create world-class service both in their operations and through their
people, whether they work with customers face-to-face, on the phone, or in
e-space.
Revamped with new examples, stories, and research, and featuring cartoons by
John Bush, the book gives readers practical, proven ways to:
* find and retain service-oriented people
* get to know customers intimately
* build a service
Book Specifications
- ISBN-13
- 9780814473689
- Language
- English
- Binding
- Paper Back
- Publisher
- AMACOM
- Publishing Date
- 2007-05-01
- Product Edition
- 2nd Edition
- Total Pages
- 232