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Book Summary
James Evans is a well-known author, and the current president of the Decision
Sciences Institute. With his past experience as an examiner for the Malcolm
Baldrige Award, this text is heavily influenced by the framework and essential
content of the Malcolm Baldrige National Quality Award criteria. The authors
believe the principles of total quality as reflected in the Baldrige Award
provide the best overall synthesis of the concept of quality. Continuing to
provide a managerially-oriented, integrated view, this text also blends
technical topics. All chapters have been updated to reflect the most current
thinking in the profession.
James Evans is a well-known author, and the current president of the Decision
Sciences Institute. With his past experience as an examiner for the Malcolm
Baldrige Award, this text is heavily influenced by the framework and essential
content of the Malcolm Baldrige National Quality Award criteria. The authors
believe the principles of total quality as reflected in the Baldrige Award
provide the best overall synthesis of the concept of quality. Continuing to
provide a managerially-oriented, integrated view, this text also blends
technical topics. All chapters have been updated to reflect the most current
thinking in the profession.