The market leader in quality management, this text is built on the strength and
experience of the author team. Experience as examinersfor the Malcolm Baldrige
Award, allow both Evans and Lindsay to integrate the framework and essential
content of the Malcolm BaldrigeNational Quality Award criteria throughout the
text. This edition continues to provide a managerially oriented, integrated view
with ablend of pertinent technical topics. It contains revised, integrated, and
more comprehensive coverage of Six Sigma philosophy,concepts, and techniques.
New chapters on Principles of Six Sigma and Design for Six Sigma are included.
The new edition also hascoverage of most of the Body of Knowledge (BOK) required
for ASQ