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Lean Solutions - How Companies & Customer Can Create Value & Wealth Together
by James P Womack, Daniel T Jones (Author),
Simon & Schuster Us (Publisher)
Product Specifications
Book Description
A massive disconnect exists between consumers and providers today. Consumers
have a greater selection of higher quality goods to choose from and can obtain
these items from a growing number of sources. Computers, cars, and even big-box
retail sites promise to solve our every need. So why aren't consumers any
happier? Because everything surrounding the process of obtaining and using all
these products causes us frustration and disappointment. Why is it that, when
our computers or our cell phones fail to satisfy our needs, virtually every
interaction with help lines, support centers, or any organization providing
service is marked with wasted time and extra hassle? And who
Book Specifications
ISBN-13 9780743276030
Language English
Binding Trade Paper Back
Publisher Simon & Schuster Us
Publishing Date 2007
Product Edition 1