Today's organizations are packed full of experts in every area from marketing to
risk to sales to IT. Many of these people are also leaders, heading teams or
large departments. They are followed because they know more than the rest of
their group. They are followed because of their credibility as experts.
The toughest transition in business comes when expert leaders are asked to move
beyond their expertise and lead a less homogenous group. Suddenly, experts face
a new set of problems. They struggle to gain basic competence in dozens of areas
without having to become the expert in every aspect. In Wanda Wallace's
experience, this