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Book Summary
"Knock Your Socks Off Service isn't just good customer service. It has become
the gold standard. And customers everywhere have Ron Zemke and Kristin Anderson
to thank for it.
For everybody who loved Delivering Knock Your Socks Off Service, here's the
sequel -- Knock Your Socks Off Answers, the latest in Zemke's best-selling
series. Is it hard to imagine delivering superior customer service with a
confused or irate customer breathing down your neck? The authors not only show
how to maintain grace under fire, but actually give suggestions for fielding
tough-as-nails customer questions...with aplomb. Whatever the comment or
situation may be, readers will discover how
- ISBN-13
- 9780814478844
- Language
- English
- Binding
- Paper Back
- Publisher
- AMACOM
- Publishing Date
- 1995-09-18
- Product Edition
- 1st
- Total Pages
- 143
Frequently bought together
Knock Your Socks Off Answers - Solving Customer Nightmares And S₹1234This item
Maarikaadu₹63
Natyamayuri₹63Total for 3 items₹1360₹1789You save ₹429
Product Specifications
Book Summary
"Knock Your Socks Off Service isn't just good customer service. It has become
the gold standard. And customers everywhere have Ron Zemke and Kristin Anderson
to thank for it.
For everybody who loved Delivering Knock Your Socks Off Service, here's the
sequel -- Knock Your Socks Off Answers, the latest in Zemke's best-selling
series. Is it hard to imagine delivering superior customer service with a
confused or irate customer breathing down your neck? The authors not only show
how to maintain grace under fire, but actually give suggestions for fielding
tough-as-nails customer questions...with aplomb. Whatever the comment or
situation may be, readers will discover how
Book Specifications
- ISBN-13
- 9780814478844
- Language
- English
- Binding
- Paper Back
- Publisher
- AMACOM
- Publishing Date
- 1995-09-18
- Product Edition
- 1st
- Total Pages
- 143