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Product Specifications
Book Summary
This outstanding, fully updated Second Edition details all productivity and
quality methodologies, principles, and techniques and demonstrates how they
interact in the three phases of the productivity and quality management
triangle: measurement, control, and evaluation; planning and analysis; and
improvement and monitoring-focusing on customer satisfaction management.
This outstanding, fully updated Second Edition details all productivity and
quality methodologies, principles, and techniques and demonstrates how they
interact in the three phases of the productivity and quality management
triangle: measurement, control, and evaluation; planning and analysis; and
improvement and monitoring-focusing on customer satisfaction management.