Many process management books focus on manufacturing applications. A few discuss
services applications and occasionally some comment on the information processes
outside of the normal information technology (IT) function. When a business
seeks to improve the processes it uses in order to provide efficiency and cost
savings to a product or service, that business needs to consider its
manufacturing, service, and information handling processes together because they
are not independent. This book has two goals: First, to help business
practitioners integrate their management of manufacturing or service processes
with information processes; and second, to provide business schools with a
textbook that can be used for a basic process