Everyone, at some point in their lives, has learned something seemingly by
accident; a skill mastered, a concept understood. As the pace of change in the
workplace speeds up and training budgets are challenged, it becomes essential
for employees to learn as they go along. In this connected world, new ways of
learning are emerging all of the time, whether the learning is planned,
unexpected or self-directed. For those responsible for learning and development
in organizations, understanding how this kind of informal learning can be
utilised and measured is key to providing efficient and cost-effective ways of
delivering on organizational objectives around people development. To do so
requires