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Hospitality Service Gap Management in a One Minute
by Gajanan Shirke (Author),
Shroff (Publisher)
Product Specifications
Book Description
About the Book: Hospitality Service Gap Management in a One Minute
ATITHI DEVO BHAVO (the guest is God). All of us have heard this phrase many
times during our childhood from our parents and grandparents. It is also present
in the earliest Vedas and religious epics. Hospitality is deep-rooted in our
traditions and is an integral part of our heritage. This book explains in very
simple terms that hospitality is the art of being warm to strangers and has been
derived from the Latin word hospitalitem, which means "friendliness towards
guests". This book will help you find the service gap in day-to-day operations
Book Specifications
ISBN-13 9789355420862
Language English
Binding Paper Back
Publisher Shroff
Publishing Date 2022
Total Pages 104