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Book Summary
The growing importance of customer satisfaction has lead to a great amount of
research and discussion in ideas and principles of customer service. Businesses
look for new and improved methods of customer service, in order to provide
higher levels of customer satisfaction. This book provides effective guidelines
and techniques, supported by practical examples for the improvement of customer
service.
Contents:
Customer service representative: The profile • Customer service: An
introduction • Expressing yourself: Grooming • Smile: An essential dress •
Self-esteem • Customer service: An attitude • Express yourself:
Communication • Listening • Rephrasing • Telephone etiquette • Creating
rapport: Greeting • Querying the customers • Handling difficult customers
•
- ISBN-13
- 9788130912639
- Language
- English
- Binding
- Paper Back
- Publisher
- Viva Books Private Limited
- Publishing Date
- 2010
- Product Edition
- 1
Why My Horse Doesnt Smile - Learn To Serve Your Customer
by Vivek Mehrotra, Neelesh Kapoor (Author),
Viva Books Private Limited (Publisher)
fictionfantasyyoung adultaward winning
Frequently bought together
Total for 3 items₹376₹390You save ₹14
Product Specifications
Book Summary
The growing importance of customer satisfaction has lead to a great amount of
research and discussion in ideas and principles of customer service. Businesses
look for new and improved methods of customer service, in order to provide
higher levels of customer satisfaction. This book provides effective guidelines
and techniques, supported by practical examples for the improvement of customer
service.
Contents:
Customer service representative: The profile • Customer service: An
introduction • Expressing yourself: Grooming • Smile: An essential dress •
Self-esteem • Customer service: An attitude • Express yourself:
Communication • Listening • Rephrasing • Telephone etiquette • Creating
rapport: Greeting • Querying the customers • Handling difficult customers
•
Book Specifications
- ISBN-13
- 9788130912639
- Language
- English
- Binding
- Paper Back
- Publisher
- Viva Books Private Limited
- Publishing Date
- 2010
- Product Edition
- 1