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Handling Difficult People Library Edition: With Practical Techniques For Improving Customer Care And Patient Care, For All Level
by Daniel Farb (Author),
University Of Health Care (Publisher)
Product Specifications
Book Description
Healthcare staff need to handle both difficult customers and difficult patients.
The structure of Handling Difficult People is many short suggestions and
principles followed immediately by interactive questions and applications. The
simple structure makes it possible for busy healthcare workers to log in and
benefit from short, self-contained units, and practice how they would respond to
a situation. It is useful for those not in healthcare as well. 129 pages on CD.
19 pages in the manual. The manual accompanying the CD provides a summary of the
major points of the CD in a handy format. You must have Internet Explorer 4.0 or
higher running on your
Book Specifications
ISBN-13 9781594910913
Language English
Binding Paper Back
Publisher University Of Health Care
Publishing Date 2004-06-16