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Front Office Management
by R K Singh (Author),
Aman Publications (Publisher)
Product Specifications
Book Description
The front office department of a hotel is the control centre for the
organisation. Communication and accounting are two of the most important
functions of a front desk operation. The front desk also provides strategic
directiosn to the organisation for setting priorities, establishing policies,
aproving appraisal plans and schedules, administering the organisation, and
developing and maintaining the necesary infrastructure. The sole priority of the
front office department is to ensure guest satisfaction, which happens when,
guest expections match what the hotel provides.
About Author :
Dr. R.K. Singh is one of the ace management Professionals of the country today,
who has bagged many prestigious degree and diploma
Book Specifications
ISBN-13 9788182040120
Language English
Binding Paper Back
Publisher Aman Publications
Publishing Date 2007-09-06
Total Pages 350