About the Book: Failure Management C: Malfunctions of Technologies,
Organizations, and Society
Failures are a common phenomena in civilization. Things fail and society
responds, often very slowly, sometimes inappropriately. What kinds of things go
wrong? Why do they go wrong? How do people and organizations react to failures,
and what are the best ways to react?
William B. Rouse takes an analytic approach to these questions and addresses
eighteen well-known cases of high-consequence failures. He employs a multi-level
framework to integrate findings across the case studies, and in turn uses these
to outline a conceptual approach to integrated failure management. Though
diverse in their causes