This text-workbook is a streamlined, no-nonsense approach to business
communication. It takes a three-in-one approach: (1) text, (2) practical
workbook, and (3) self-teaching grammar/mechanics handbook. The chapters
reinforce basic writing skills, then apply these skills to a variety of memos,
letters, reports, and resumes. This new edition features increased coverage of
contemporary business communication issues including oral communication,
electronic forms of communication, diversity and ethics.