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Essential Guide To Work Place Mediation & Conflict Resolution
by Jeffrey H Dinitz, Marcelas Guyler (Author),
Kogan Page India Private Limited (Publisher)
Product Specifications
Book Description
The breakdown of working relationships can be a damaging influence on any
organization. Not only can the best product or service be undermined or
destroyed, but companies are put at risk of costly litigation. When this
happens, mediation offers a constructive tool to resolve workplace differences
and grievances.
The Essential Guide to Workplace Mediation and Conflict Resolution
examines the nature of mediation, its uses and the skills needed to employ it.
Presenting a range of techniques and processes and a number of case studies, the
book offers effective advice for resolving conflict at all levels: one-on-one
disputes, team discord and even boardroom wrangles.
The authors offer practical
Book Specifications
ISBN-13 9780749454753
Language English
Binding Paper Back
Publisher Kogan Page India Private Limited
Publishing Date 2008
Product Edition 1