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Book Summary
In Delivering Happiness, Tony Hsieh - the hip, iconoclastic, and widely-admired
CEO of Zappos, the online shoe retailer - - explains how he created a corporate
culture with a commitment to service that aims to improve the lives of its
employees, customers, vendors, and backers. Using anecdotes and stories from his
own life experiences, and from other companies, Hsieh provides concrete ways
that companies can achieve unprecedented success. He details many of the unique
practices at Zappos, such as their philosophy of allocating marketing money into
the customer experience, the importance of Zappos's Core Values ("Deliver WOW
through Service"), and the reason why Zappos's number one priority
- ISBN-13
- 9781455508907
- Language
- English
- Binding
- Paper Back
- Publisher
- Hachette Book Group Usa
- Publishing Date
- 2011
- Product Edition
- 1
Delivering Happiness - A Path To Profits Passion & Purpose
Frequently bought together
Total for 3 items₹553₹639You save ₹86
Product Specifications
Book Summary
In Delivering Happiness, Tony Hsieh - the hip, iconoclastic, and widely-admired
CEO of Zappos, the online shoe retailer - - explains how he created a corporate
culture with a commitment to service that aims to improve the lives of its
employees, customers, vendors, and backers. Using anecdotes and stories from his
own life experiences, and from other companies, Hsieh provides concrete ways
that companies can achieve unprecedented success. He details many of the unique
practices at Zappos, such as their philosophy of allocating marketing money into
the customer experience, the importance of Zappos's Core Values ("Deliver WOW
through Service"), and the reason why Zappos's number one priority
Book Specifications
- ISBN-13
- 9781455508907
- Language
- English
- Binding
- Paper Back
- Publisher
- Hachette Book Group Usa
- Publishing Date
- 2011
- Product Edition
- 1