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Book Summary
About the Book: Customer Relationship Management
Customer Relationship Management This handy guide to customer service
management elucidates a number of strategies that a company must have in order
to find, retain and maintain customers in a satisfactory manner. The idea of the
book is to make customer service representatives as well as top bosses see the
need for better customer service management. Customer Relationship Management
(CRM) refers to the strategies and methods used in managing a companys
interaction with its customers and clients. Its over all goal is to find and win
new clients, nurture the clients they already have and try to entice former
clients back.
- ISBN-13
- 9788182204959
- Language
- English
- Binding
- Hard Bound
- Publisher
- Global Vision Publishing House
- Total Pages
- 336
Customer Relationship Management
by Thomas Erickson (Author),
Global Vision Publishing House (Publisher)
fictionfantasyyoung adultaward winning
Frequently bought together
Total for 3 items₹2067₹2540You save ₹473
Product Specifications
Book Summary
About the Book: Customer Relationship Management
Customer Relationship Management This handy guide to customer service
management elucidates a number of strategies that a company must have in order
to find, retain and maintain customers in a satisfactory manner. The idea of the
book is to make customer service representatives as well as top bosses see the
need for better customer service management. Customer Relationship Management
(CRM) refers to the strategies and methods used in managing a companys
interaction with its customers and clients. Its over all goal is to find and win
new clients, nurture the clients they already have and try to entice former
clients back.
Book Specifications
- ISBN-13
- 9788182204959
- Language
- English
- Binding
- Hard Bound
- Publisher
- Global Vision Publishing House
- Total Pages
- 336