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Book Summary
About the Book: Customer Loyalty Programmes and Clubs
In every industry, and any company, customer loyalty marketing is an important
pillar of corporate strategy. This second edition of Customer Loyalty Programmes
and Clubs, explains how the key to effective protection against competition lies
in identifying and offering your customers the right combination of financial
and non-financial benefits.
Stephen Butscher has reviewed the developments that have taken place since his
original successful step-by-step guide was published and now includes pricing
for customer loyalty and e-loyalty along with extra case studies. He takes you
through all the necessary stages to research, plan and launch a programme that
builds and
About the Book: Customer Loyalty Programmes and Clubs
In every industry, and any company, customer loyalty marketing is an important
pillar of corporate strategy. This second edition of Customer Loyalty Programmes
and Clubs, explains how the key to effective protection against competition lies
in identifying and offering your customers the right combination of financial
and non-financial benefits.
Stephen Butscher has reviewed the developments that have taken place since his
original successful step-by-step guide was published and now includes pricing
for customer loyalty and e-loyalty along with extra case studies. He takes you
through all the necessary stages to research, plan and launch a programme that
builds and