₹700
Inclusive of all taxes
Qty
Buying in bulk?
In Stock
Guaranteed Service
Free Home Delivery
above ₹199
Check Delivery
Enter pincode for exact delivery dates / charges and to know if express delivery is available
Customer Interaction Excellence In Hospitality
by Gajanan Shirke (Author),
Shroff Publishers & Distributors (Publisher)
Product Specifications
Book Description
About the Book: Customer Interaction Excellence In Hospitality
Customers today have high expectations of products and services. Businesses need
a top-notch customer services system in place, and Customer Interaction
Excellence in Hospitality how to achieve just that.
In clear, practical language, this book explains how to develop and sustain a
customer-service focus within a company. Emphasizing both strategic and
practical aspects of customer service, the author explains how gaining customer
commitment and motivating employees to deliver excellent service can ensure
successful results and satisfied customers.
This edition includes material on how online technology has affected customer
service, illustrated with examples. With clear diagrams and each
Book Specifications
ISBN-13 9789352130849
Language English
Binding Paper Back
Publisher Shroff Publishers & Distributors
Product Edition 1
Total Pages 312