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Book Summary
About the Book: Customer Interaction Excellence In Hospitality
Customers today have high expectations of products and services. Businesses need
a top-notch customer services system in place, and Customer Interaction
Excellence in Hospitality how to achieve just that.
In clear, practical language, this book explains how to develop and sustain a
customer-service focus within a company. Emphasizing both strategic and
practical aspects of customer service, the author explains how gaining customer
commitment and motivating employees to deliver excellent service can ensure
successful results and satisfied customers.
This edition includes material on how online technology has affected customer
service, illustrated with examples. With clear diagrams and each
- ISBN-13
- 9789352130849
- Language
- English
- Binding
- Paper Back
- Publisher
- Shroff Publishers & Distributors
- Product Edition
- 1
- Total Pages
- 312
Customer Interaction Excellence In Hospitality
by Gajanan Shirke (Author),
Shroff Publishers & Distributors (Publisher)
fictionfantasyyoung adultaward winning
Frequently bought together
Total for 3 items₹826₹840You save ₹14
Product Specifications
Book Summary
About the Book: Customer Interaction Excellence In Hospitality
Customers today have high expectations of products and services. Businesses need
a top-notch customer services system in place, and Customer Interaction
Excellence in Hospitality how to achieve just that.
In clear, practical language, this book explains how to develop and sustain a
customer-service focus within a company. Emphasizing both strategic and
practical aspects of customer service, the author explains how gaining customer
commitment and motivating employees to deliver excellent service can ensure
successful results and satisfied customers.
This edition includes material on how online technology has affected customer
service, illustrated with examples. With clear diagrams and each
Book Specifications
- ISBN-13
- 9789352130849
- Language
- English
- Binding
- Paper Back
- Publisher
- Shroff Publishers & Distributors
- Product Edition
- 1
- Total Pages
- 312