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Customer Care In Healthcare Program Library Edition: For All Members Of A Healthcare Organization, Including Office Staff, Execu
by Daniel Farb (Author),
University Of Health Care (Publisher)
Product Specifications
Book Description
The Customer Care in Healthcare Program combines 4 Customer Care in Healthcare
courses into one package. Courses included are Reorganizing for Customer and
Patient Care, Customer and Patient Care, Provider Patient Relationships, and
Handling Difficult People. The courses are interactive and focus on teaching a
technique or idea followed by reinforcement and application via questions and
answers. This is an excellent tool to increase an organization's commitment to
customer care and teach everyone the human side of healthcare. The principles
behind the concepts are relevant to almost every business, not just
healthcare.The manual accompanying the CD provides a summary of the major points
of the CD in a
Book Specifications
ISBN-13 9781594910340
Language English
Binding Paper Back
Publisher University Of Health Care
Publishing Date 2004-06-18