About the Book: Consumer Protection In India: Policies and CaseStudies
Its nearly twenty five years that the Consumer Protection Actwasenacted. With
three amendments, the Act has achieved somemeasure ofsuccess in not only
redressal of consumer complaints butalsogalvanizing the consumer movement in the
country. However,there ismuch more to be achieved. We need to assess the impact
ofthelegislation to move forward and it is in this context that thebookassumes
importance. The book is an outcome of a Nationalseminar on"Consumer Protection
inn India: Lessons Learnt andFutureChallenges", organized by the Center for
Consumer Studies,IndianInstitute of Public Administration, New Delhi.
Thepaperscontributed by will known experts discuss some of themostimportant and
critical issues pertaining to