About the Book: Banking Services and Information Technology The Indian
Experience
The banking sector in India has been a major beneficiary of the inroads made by
information technology (IT). Many new processes, products, and services offered
by banks and other financial intermediaries are now IT-centered. Technology is
also playing a key role in the banks strategy for gaining a competitive edge.
Another major development witnessed in recent years is the growth in multiple
delivery channels to customers, such as internet-based banking, mobile banking,
and anywhere banking. Banks have been able to reduce costs which have had a
positive impact on their profitability. These developments have, however, also
posed certain