About the Book: 7 Lessons in Managing Difficult People: Master Problem People
Basics in 7 Steps
A SHORT COURSE IN BETTER PEOPLE MANAGEMENT.
7 Lessons in Managing Difficult People is a quick course in people management,
giving you everything you need to know in just seven short chapters. From
preventing difficult behaviour to managing conflict, youll discover the insider
secrets you need to know in order to successfully manage difficult people.
Lesson 1: Understanding and preventing difficult behaviour
Lesson 2: Developing your skills for managing difficult people
Lesson 3: More advanced skills for managing difficult people
Lesson 4: Managing specific types